At Paige Tech Zone, we strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, our Refunds & Return Policy outlines the conditions under which you may return or request a refund.
1. Eligibility for Returns & Refunds
We accept returns and refunds under the following conditions:
- The item must be unused, in its original packaging, and in the same condition as received.
- Returns must be initiated within 7 days from the date of delivery.
- Items that are damaged due to misuse, improper handling, or wear and tear are not eligible for return or refund.
- Certain items such as software, downloadable products, and perishable goods are non-returnable.
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at [[email protected]] within 7 days of receiving your order with your order number and reason for return.
- Approval & Instructions: If your return request is approved, we will provide return instructions, including the return address.
- Shipping the Item: You must return the product in its original packaging. The customer is responsible for return shipping costs unless the item was defective or incorrect.
- Inspection & Processing: Once we receive the returned item, we will inspect it and process the refund or exchange within 5-7 business days.
3. Refunds
- Approved refunds will be processed back to the original payment method (if applicable).
- Refunds typically take 7-10 business days to reflect in your account, depending on your financial institution.
- If you do not receive your refund within the expected timeframe, please contact us at [[email protected]].
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 7 days of receiving the product.
5. Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used cameras, smartphones, gaming accessories, and home devices unless they arrive defective.
- Software, digital downloads, or perishable goods.
- Clearance or final sale items.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or refund at no additional cost to you.
7. Changes to This Policy
Paige Tech Zone reserves the right to modify this policy at any time.
8. Contact Us
For any refund or return inquiries, reach out to us at [email protected].